RETURNS POLICY

At Kingkong Sportswear, we want you to love your purchase. If something isn’t quite right, we’re here to help. This Returns Policy outlines your rights and our procedures in line with the Australian Consumer Law (ACL).

1. Change of Mind Returns

We understand that sometimes you might change your mind. We’re happy to offer a store credit or exchange for full-priced items provided that:

  • Your return is lodged within 14 days of receiving your order;

  • The item is unworn, unwashed, and in its original condition (including tags and packaging); and

  • The item is not a sale, clearance, or final item.

Please note: We do not offer refunds for change-of-mind returns. Store credit will be issued once your return is received and approved.

2. Faulty or Damaged Items

If your item arrives faulty, damaged, or significantly different from what was described, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

Please contact us at kingkongsportswear@gmail.com within 7 days of receiving your order and include:

  • Your order number,

  • A description of the issue, and

  • Clear photos of the fault or damage.

Our team will assess your claim and advise the next steps.

3. How to Return an Item

To initiate a return:

  1. Email us at kingkongsportswear@gmail.com with your order details.

  2. Once your return is approved, we’ll provide a return address and instructions.

  3. Please package your item securely and send it back using a trackable postage service.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Underwear, bodysuits, or swimwear (unless faulty)

  • Earrings or jewellery

  • Gift cards

  • Final sale or clearance items

5. Processing Time

Once we receive and inspect your return, we’ll notify you by email. Approved store credits or exchanges will be processed within 3 business days of receiving your return.

If a refund is applicable for a faulty or incorrect item, it will be processed to your original payment method within 5–10 business days.

6. Contact Us

If you have any questions about your return, please contact us:
Email: kingkongsportswear@gmail.com
Customer Support Hours: Monday–Friday, 9am–5pm AEST