Complaint Resolving

 How to File a Complaint

If you have a complaint about a product, service, or experience, please reach out to us via:

  • Email: kingkongsportwearsg@gmail.com
  • Subject Line: Complaint – [Order Number or Topic]
  • Include:
    • Your full name
    • Order number (if applicable)
    • A detailed description of the issue
    • Any supporting images or documents

 Response Time

We will acknowledge your complaint within 1–2 business days and aim to provide a full resolution within 5 business days. Complex cases may take longer, but we will keep you updated throughout the process.

 Resolution Process

Once we receive your complaint:

  1. We investigate the issue based on the information you provide.
  2. We communicate the findings and offer a resolution, which may include:
    • A replacement product
    • Discount code
  3. You confirm the resolution, and we take final action.

 Our Commitment

We handle all complaints respectfully and confidentially. Every complaint is an opportunity to improve, and we appreciate your feedback.